3 On Your Side - KSWO 7News | Breaking News, Weather and Sports

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)

Trend for 'on-demand' workers gains momentum

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When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

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East Phoenix-area man frustrated over lost family videos

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

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Arizona family 'sickened' over ER bill

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Sam Seylar is 16 and despite a hard fall that broke his collarbone, he still likes skateboarding. "When I fell, my shoulder hit the ground first."

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Chandler man duped out of $6K for backyard project

A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV) A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)
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After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

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3 On Your Side

Phoenix area consumer reimbursed for worthless gift cards

Connie Krc received new gift cards from U.S. Bank. (Source: 3TV) Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)
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It's recommended that you use gift cards within a month of receiving them.

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Consumers are turning to 'digital wallets'

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Being a makeup artist is just one way Claudine Gallagher earns her income. But her payment doesn’t come in cash or check. She counts on a couple apps when it’s time for customers to settle up.

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Consumer Reports reveals best June deals

There are certain things that will be on sale in June. (Source: 3TV) There are certain things that will be on sale in June. (Source: 3TV)
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There are deals to be had in June with several items usually on sale.

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Update: Phoenix-area senior citizen gets vacation refund

A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5) A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)
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“They weren't responding like they should have been but when 3 On Your Side got involved everything changed,” said Anna Bliss. 

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3 On Your Side

Woman discovers 'inactivity fees' on her gift cards

Connie Krc bought gift cards but due to inactivity fees, they weren't usable when she gave them to her granddaughter. (Source: 3TV) Connie Krc bought gift cards but due to inactivity fees, they weren't usable when she gave them to her granddaughter. (Source: 3TV)
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One billion dollars. That’s how much money it’s estimated that goes unused in gift cards every single year. 

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3 on Your Side recoups $4,700 during May

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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3 On Your Side continues to get your hard earned money back.

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Update: Tempe homeowner finally gets $1,562 refund

Kendra Sollars says she finally got the kitchen she wanted. (Source: 3TV) Kendra Sollars says she finally got the kitchen she wanted. (Source: 3TV)
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A Tempe homeowner finally got her refund thanks to 3 On Your Side and Chase Bank.

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Passengers' comfort 'takes flight'

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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No legroom, smaller seats, bad food…we’ve all heard the complaints, but the airlines are now working to create a healthier in-flight experience, adding things like organic food, in-flight exercise videos, even brain wave monitors to help with jet lag.

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INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

(Source: Shane Morris via 123RF) (Source: Shane Morris via 123RF)
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Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

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Waddell man cancels flight, wants reimbursement

(Source: 3TV/CBS 5)A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights. (Source: 3TV/CBS 5)A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.
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A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.

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Phoenix man says Carfax erroneously labeled truck with 'damage'

(Source: 3TV/CBS 5/Carfax) (Source: 3TV/CBS 5/Carfax)
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A Phoenix man is blaming Carfax for trouble selling his truck. 

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Missing the boat on free travel

A new recent survey finds Americans are missing out on a staggering $22 billion a year in free travel by not have a travel rewards credit card or not using one properly. (Source: scanrail / 123RF Stock Photo) A new recent survey finds Americans are missing out on a staggering $22 billion a year in free travel by not have a travel rewards credit card or not using one properly. (Source: scanrail / 123RF Stock Photo)
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Use rewards credit cards to pay for vacations.

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Consumer Reports' recalls for May

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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From autos to chainsaws, recalls you should know about.

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Mesa man discovers fake lottery

Marlow Krien says he got a letter in the mail saying he won a lottery and had to cash a check. (Source: 3TV) Marlow Krien says he got a letter in the mail saying he won a lottery and had to cash a check. (Source: 3TV)
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A Mesa man received a check in the mail saying he had won a lottery but he was suspicious about it.

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Fake contractor runs from 3 On Your Side after taking $21,000 from consumer

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A Scottsdale woman trying to improve her home’s curb appeal doled out a lot of money for a project. But in the end, the fake contractor she hired kept the $21,000 and vanished. 

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Mesa woman and relative looking for vacation refund after serious accident

Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5) Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)
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The woman says she has travel insurance and believes she should get a full refund.

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Phoenix-area woman scammed out of $2,100 in 'Pet Scam'

Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV) Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV)
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A woman thought she was buying a German shepherd puppy but ended up getting scammed.

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Adults are now 'banking' on allowance

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Money is no game to Brandon and Amiyrah Martin. Two of their three children get allowance, but they’re not the only ones pocketing it. The couple also sets money aside for the adults in the house. They call it their ‘fun money.’

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Are 'vacation loans' really worth it?

New loan companies aim to make travel more accessible. (Source: 3TV) New loan companies aim to make travel more accessible. (Source: 3TV)
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Trip loans can be dicey, so be careful.

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Phoenix-area woman fights 'puzzling' billing issue

A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV) A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)
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Even with her service canceled, she says CenturyLink continues to bill her for hundreds of dollars and she can't understand why.

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Senior citizen swindled out of $17K in 'Grandparent Scam'

Marion Mazur was the victim of the so-called "Grandparent Scam." (Source: 3TV) Marion Mazur was the victim of the so-called "Grandparent Scam." (Source: 3TV)
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Senior citizens routinely get targeted by scammers.

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ADOT says new voluntary travel IDs will save you headaches

If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV) If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV)
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Traveling could be a huge pain if you don't have the voluntary travel ID by October 1, of 2020.

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Tipping has really changed over the years

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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By now, you’re probably used to tipping by tablet. You know, when it comes time to pay a bill and you swipe your card into a tablet to settle up and then a range of suggested tips is presented. The practice is common everywhere from restaurants to hair salons, taxi cabs to coffee shops. And now, that’s not all.

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Can you be hacked? Absolutely!

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Data breaches seem to be happening more frequently than ever. But just because you don't think you're personally affected, you may want to think again.

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Phoenix couple wants refund for cancelled vacation

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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A Phoenix couple says it was a simple telemarketing call they wish they would have never answered, now they just want their money back for something they say they just can't use.

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3 On Your Side

3OYS updates: Angst over 6-year-old dismissed ticket and latest on 2 fake contractors

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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We have new information about three 3 On Your Side stories, including updates on two fake contractors.

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UPDATE: Senior citizen finally gets $300 Visa card

Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV) Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV)
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A homeowner says Cox promised her $300 for signing up. However, four months later, she doesn't have it.

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3 On Your Side

Best bargains during month of May

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Looking for a new mattress? This is the month to buy.

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3 On Your Side

College student says she was hacked and 'held hostage'

Kristen O'Neall says her life her has been taken over. And, it all started when someone hacked her smartphone. (Source: 3TV/CBS 5) Kristen O'Neall says her life her has been taken over. And, it all started when someone hacked her smartphone. (Source: 3TV/CBS 5)
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Smartphones are something most of us use for just about everything these days. Many people store all kinds private and personal information as well. But just because you have a password on your Smartphone doesn’t mean it’s secure.

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3 On Your Side

Cabinet company ships 'warped' doors

Kendra Sollars bought cabinet doors online but wasn't happen what she got in the mail. (Source: 3TV) Kendra Sollars bought cabinet doors online but wasn't happen what she got in the mail. (Source: 3TV)
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"I just need my money back because I know they can't deliver on the product that they advertise," a Valley woman said.

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3 On Your Side

Phoenix-area woman fights mysterious Windy City traffic citations

Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV) Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV)
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A woman just moved from Chicago and said the City hit her with a couple of tickets on a car she had already sold.

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3 On Your Side recoups $8K during April

3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV) 3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV)
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3 On Your Side is up to $68,000 so far this year.

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3 On Your Side

Millennials are job hopping and leaving their 401K behind

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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If you had a pot of money: $5,000, $20,000 even $40,000, would you forget about it? Some millennials are doing just that!

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3 On Your Side

Phoenix woman disputes large 'bundle package' bill

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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With a stack of paperwork from AT&T, Glenance Garey can't make sense out the big bill she keeps getting from them.

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3 On Your Side

Making dollars and 'sense' for summer travel

Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV) Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV)
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Now is the time to prepare for the summer vacation season so 3 On Your Side stresses to plan ahead.

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3 On Your Side

Senior citizen waiting for $300 prepaid card from Cox

Elizabeth Dehler and his son they were promised a $300 gift card from Cox and it still hasn't arrived. (Source: 3TV) Elizabeth Dehler and his son they were promised a $300 gift card from Cox and it still hasn't arrived. (Source: 3TV)
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A Cox customer says she wants the company to live up to it's $300 promise.

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3 On Your Side

WARNING: Your debit and credit card can be 'cloned'

Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV/CBS 5 News) Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV/CBS 5 News)
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Fraudulent activity happens all the time through "cloned" cards.

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VIDEO: Tips to finance your car purchase

There are many misconceptions when it comes to getting your new car financed. Gary Harper tells us how to navigate your purchase.

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3 On Your Side

El Mirage wants fee paid for dismissed ticket

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
Updated:

A photo radar ticket was dismissed because a car was registered to a West Valley man who wasn't driving, someone else was. So the ticket was tossed in 2012. Still, the City of El mirage wants its $144 and officials say they have every right to collect.

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3 On Your Side

Woman's account wiped out by 'cloned' card

Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV) Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)
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Sierra Gosnell said her account got wiped out by a crook and was having trouble getting the money back so that she could pay the rent.

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3 On Your Side

Some customers complain their APS bills are 'shocking'

(Source: Stacey Champion's Chang.org petition) (Source: Stacey Champion's Chang.org petition)
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A Valley woman is leading thousands of APS customers in a demand for action in the wake of a rake hike and change in service plans that some say have caused their monthly electric bills to skyrocket.

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3 On Your Side

Woman sent to collections for a $1,400 she doesn't owe

Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV) Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)
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Woman says her credit score dropped 200 points because of erroneous bill.

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3 On Your Side

Cutting the cord? Streaming may or may not be for you

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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The pros and cons of streaming your TV programming.

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3 On Your Side

Mesa man learns 'costly' lesson in reviewing bills

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Valley man learns 'costly' lesson in reviewing bills

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3 On Your Side

Real estate selling secrets

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
Updated:

Lois Bunger says she is eager to sell her Glendale home. “It's a very good time. A quick sale obviously is the desire of every seller."

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3 On Your Side

UPDATE: Banks find man's missing $1,000

Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV) Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)
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After mistyping his bank account number by one digit, a simple money transfer turned into a fiasco.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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  • Pentagon suspends August military drills with South Korea

    Pentagon suspends August military drills with South Korea

    Monday, June 18 2018 6:41 PM EDT2018-06-18 22:41:35 GMT
    Monday, June 18 2018 10:53 PM EDT2018-06-19 02:53:42 GMT
    There have been no decisions made on any other military exercises with South Korea.There have been no decisions made on any other military exercises with South Korea.

    The Pentagon says it has formally suspended a major military exercise planned for August with South Korea, a much anticipated move stemming from President Donald Trump's nuclear summit with North Korean leader Kim...

    The Pentagon says it has formally suspended a major military exercise planned for August with South Korea, a much anticipated move stemming from President Donald Trump's nuclear summit with North Korean leader Kim Jong Un.

  • Unapologetic Trump digs in on immigration despite outrage

    Unapologetic Trump digs in on immigration despite outrage

    Monday, June 18 2018 4:20 AM EDT2018-06-18 08:20:01 GMT
    Monday, June 18 2018 10:53 PM EDT2018-06-19 02:53:34 GMT
    (Butch Comegys/The Times-Tribune via AP). U.S. Attorney General Jeff Sessions speaks on immigration policy and law enforcement actions at Lackawanna College in downtown Scranton, Pa., on Friday, June 15, 2018.(Butch Comegys/The Times-Tribune via AP). U.S. Attorney General Jeff Sessions speaks on immigration policy and law enforcement actions at Lackawanna College in downtown Scranton, Pa., on Friday, June 15, 2018.

    Nearly 2,000 children were separated from their families over a six-week period in April and May after Attorney General Jeff Sessions announced a new "zero-tolerance" policy that refers all cases of illegal entry for criminal prosecution.

    Nearly 2,000 children were separated from their families over a six-week period in April and May after Attorney General Jeff Sessions announced a new "zero-tolerance" policy that refers all cases of illegal entry for criminal prosecution.

  • Director: FBI won't repeat mistakes noted in watchdog report

    Director: FBI won't repeat mistakes noted in watchdog report

    Monday, June 18 2018 2:40 PM EDT2018-06-18 18:40:23 GMT
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    (AP Photo/J. Scott Applewhite). Justice Department Inspector General Michael Horowitz, left, and FBI Director Christopher Wray wait to testify as the Senate Judiciary Committee examines the internal report of the FBI's Clinton email probe and the role ...(AP Photo/J. Scott Applewhite). Justice Department Inspector General Michael Horowitz, left, and FBI Director Christopher Wray wait to testify as the Senate Judiciary Committee examines the internal report of the FBI's Clinton email probe and the role ...
    The Republican chairman of the Senate Judiciary Committee says the Justice Department has a "serious credibility problem.".
    The Republican chairman of the Senate Judiciary Committee says the Justice Department has a "serious credibility problem.".
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