Ft. Sill Commissary to close for store "reset"

FORT SILL, Okla_The Fort Sill Commissary will be closed beginning Aug. 19 at 6 p.m. through Aug. 21 for a total store reset. The store will reopen Aug. 22 at 7 a.m. for early bird shopping and its regular shopping begins at 9:30 a.m.

The Fort Sill Commissary will be closed Aug. 20-21, while it undergoes a "reset" as part of the Defense Commissary Agency's ongoing effort to enhance the shopping experience. The reset is part of an agency-wide program that systematically changes how products are displayed on shelving throughout a commissary to better serve customer shopping patterns. The goal is to give commissaries worldwide a more customer-friendly product flow and a layout that is as consistent as possible from location to location.

"We hate to inconvenience our customers with the closure, but this is something we'll all appreciate when it's done," Store Director Billy Benner said.

Darnell Hicks, DeCA Store Operation team lead (Resets), said the design changes will make shopping more convenient for commissary patrons at all installations.

"Although we have to take into consideration that no two commissaries are constructed exactly alike, a customer-friendly product flow means dog food will be next to pet supplies instead of the charcoal, peanut butter is best found next to the jam, and you shouldn't have to cruise three different aisles to find all your cleaning products. It's a simple matter of making the commissary layout more sensible by 'resetting' the store," he said.

DeCA is intent on making the commissary shopping experience faster and easier – making the commissary the place to shop every day, not just on pay day. One of the priorities is to help busy, active-duty military shoppers make a quick run through their commissary and get home more quickly.

"The whole idea, in a nutshell, is to get convenience into the shopping experience," Arland said.

Consistency is also part of the reset equation with different fort commissaries having basically the same layout.

"We try not to inconvenience the customers while resetting stores," Arland said, "but we often have to close the store for a day, sometimes two, to tear down the shelving and move it and restock. Our customers usually like the new layout once they get used to it. Sales increases always follow a store reset and that's an indication that the user-friendly product flow is a good change."

To make changes easier for customers to follow, stores have aisle layout maps available as well as generic item locators on its web pages. Store web pages are under the locations link at http://www.commissaries.com along with store hours, contact information, store news and special customer service features.