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SOURCE ACA International
MINNEAPOLIS, Jan. 15, 2014 /PRNewswire-USNewswire/ -- A Medical Debt Collection Task Force led by the Healthcare Financial Management Association (HFMA), ACA International (representing the debt collection industry) and a group of diverse stakeholders including medical providers and consumer advocates today announce new best practices to help make paying of medical bills an easier and fairer proposition for consumers.
"Many consumers are struggling with medical bills today," ACA International CEO Pat Morris said. "These best practices are a balanced step forward for all of the stakeholders involved to better resolve patient medical accounts."
The Medical Debt Task Force sought to identify common methods for resolving the patient portion of medical bills and provide a framework for educating patients about available financial assistance programs and the account resolution process. These new best practices are intended to be voluntary guidelines and complement existing federal, state and local laws governing the recovery of patient medical debt.
"These best practices provide a much-needed blueprint for hospitals, physicians, and our partners in account resolution to coordinate their activities in ways that respect and benefit patients," said Joseph J. Fifer, FHFMA, CPA, president and CEO of HFMA. "Patients want information that is timely, clear, and concise and deserve a consistent, fair process for resolving payment issues."
The following are some of the best practices. More information is available at www.hfma.org/medical debt.
ACA International is the comprehensive, knowledge-based resource for the credit and collection industry. Founded in 1939, ACA brings together nearly 5,000 members in the United States and abroad, and their more than 300,000 employees, including third-party collection agencies, asset buyers, attorneys, creditors and vendor affiliates.
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