Parent Policy

We welcome you and your child(ren) to one of our Playcare Smart Start Centers.  We hope that our relationship will be a very positive one.  We feel strongly that open communication between parents and staff members is essential to fully meeting your child(ren)'s needs.  Here we attempt to clearly define our policies in some of the most common areas.


No person shall, on the basis of race, color, religious belief, national origin, disability or sex, be denied the benefits of, or activities of Playcare, Inc.

Educational Philosophy

A Smart Start Center should be more than just a babysitting service for your child(ren).  It is our desire that every child enrolled in our centers enjoy a loving nurturing environment that enhances each child's individual needs and abilities.  Our centers offer opportunities to develop social and recreational skills while providing many varied learning experiences.  Our facilities utilize toys, playground and audiovisual equipment, reading materials, and carefully researched educational curriculum which we have found to be most beneficial for the specific needs of each age group.

The health, safety and development of your child(ren) is our top priority.  We recognize the needs of all developmental stages and health and safety concerns with patience and genuine, loving devotion to each and every child.  We encourage frequent parent interaction with our staff and attempt to involve our parents in various projects that your child(ren) participates in as part of our extensive program.

Communication between our staff members and parents is a vital link in the growth of your child(ren).  We are entirely dedicated to the belief that your child(ren) is the hope of our future and DESERVE to become an outstanding citizen of tomorrow.

It is our sincerest desire to be your childcare center and to help you with one of the most important decisions you may make -- Who will give your child(ren) a daily environment in which to learn, laugh and grow?

Hours of Operation

All centers are open Monday through Friday, with the exception of Smart Start #4, which is open Monday through Saturday.

*Smart Start #1 - 5:30am to 6:00pm              *Smart Start #4 - 5:00am to 10:00pm

*Smart Start #2 - 5:30am to 6:00pm              *Smart Start #5 - 5:30am to 6:00pm

*Lawton School-Age Clubhouse  -  4:45am to 10:00pm


We are closed eight holidays each year:

New Years Day      Memorial Day      Independence Day     Easter

Labor Day              Thanksgiving        Mothers Day               Christmas


We will enjoy being a part of your child's birthday celebrations and like to recognize birthdays at the centers.  Please discuss this with your Center Director before your child's next birthday.

Daily Communication

Teachers will provide a daily correspondence to keep parents informed of their child's activities.  Please notify the director if you do not receive one daily.

Parent Referral Program

We know that you will be pleased with your association with us and you may be asked to recommend our childcare program to others.  To show our appreciation for referrals to any Playcare center we offer and extra dividend: a 10% discount off of your next month's tuition when the family you referred enrolls in our program.

Admission Policy

Playcare, Inc. admits children from the ages of 6 weeks old to 12 years old without regard to race, color, sex, religion, national origin, or ancestry.  When the parent or legal guardian of a child identifies that a child has special needs, the director of the center and the parent or legal guardian will meet to review the child's care requirements.  Playcare, Inc. does not discriminate on the basis of special needs.  The program accepts children with special needs as long as a safe, supportive environment can be provided for the child.

To help the program staff better understand the child's needs, the staff will ask the parent or legal guardian of a child with special needs to complete a "Special Care Plan" in conjunction with the child's health care provider(s).  The program will attempt to accommodate children with special needs consistent with the requirements of the Americans with Disabilities Act.  If the program is unable to accommodate the child's needs as defined by the child's health care provider(s) or the Individual Family Service Plan/Individual Education Plan without posing an undue burden as defined by federal law, the director of the center will work with the parent or legal guardian to find a suitable environment for the child.


Prior to the child's attendance, a conference with the parent or legal guardian and the child is required to acquaint each new family with the environment, staff, and schedule for childcare.  During this visit, the parent or legal guardian will have a personal interview with teachers and an opportunity to review the "Parent Policies" and other written materials maintained at the facility.  Each child will spend 30 minutes at the program with a parent or legal guardian before remaining in care without a family member.  All enclosed enrollment forms must be completed with the director before leaving the building.

Other People Picking Up Your Child

If someone other than the parent will be picking up the child, the staff will need to be notified of who will be picking the child up.  The name of the person picking up the child must be listed on the enrollment sheet.  When the person comes to pick up the child, they will have to show a valid picture id before the child will be released to them.

Field Trips

A parent or legal guardian will sign a consent form for trips for each child before each trip.  Staff will explain bus rules and rules for walking field trips before leaving the center.

Medical Requirements

The Certificate of Health and Immunization Record must be completed when enrolling in any of our centers.  If your child is an infant, toddler, or preschooler, their immunization records must be current.  The Oklahoma Day Care Immunization Law, signed into law May 3, 1979, states "An act relating to children; prescribing certification as to immunization of a child against certain diseases as a condition for his initial admission in a day care center or day care home ..."  Penalties for non-enforcement, "Individuals who violate any provisions of Oklahoma's Child Care Licensing Act (including provisions relating to immunization) may have their license  revoked, 10.O.S. 1963, Section 407.

Validated proof of immunizations should be submitted as your child receives the immunizations.  You must also verify that your child is in a regular medical program and has been examined by a physician within the last year.  The name of the physician must be included on the form.

Sooner Care

Sooner Care is a health care plan offered by the Department of Human Services for children in families with a monthly gross income of $1900 and less. See your director for more information.

Current Information

It is necessary that the information on the Enrollment Record stays current.  Please let us know in writing if there are any changes in phone numbers, addresses, enrolled programs or people authorized to pick up your child or to contact in case of an emergency.  You will be required to update these records in January and June annually or when any other changes may occur.

Financial Policies

Please see the contractual daycare agreement at the end of the policies.

State License

All of our centers are licensed and operated by Playcare, Inc. staff to meet or exceed the minimum requirements for Daycare Centers set by the State of Oklahoma.  These standards relate to our facilities, staff, health and safety procedures, nutrition, ratios and record keeping.

Rigid enforcement of State and City health, fire and licensing standards are in the best interest of all children.


Children should come dressed for action.  We recommend washable, comfortable play clothes, which the child can manage as much as possible.  Tennis shoes or other soft-soled shoes are the safest, whereas sandals or hard-heeled boots are not allowed.  Because we do go outdoors daily if the weather is permitting, we ask that you please dress your child for the weather.

Lost and Found

If your child is missing anything, please inquire at the center as soon as possible.  Remember to label everything.  It is much easier to return a lost item if it is labeled with the owner's name.  Unclaimed items are given to charity after a reasonable length of time.  We will not replace or reimburse for any lost or stolen items.

Personal Belongings

Children are required to leave toys, food, gum, pets, and money at home.  The learning materials at all Smart Start Centers are shared by all of the children as part of the learning experience.  We furnish an ample supply of toys, equipment, materials, and food for the day.

On special "Show and Tell" days, however, children are allowed to bring in something to share with the class.  Please label everything.  War toys are not allowed (i.e.  guns, knives, and swords).

Visits and Conferences

We invite you to visit the center at any time and want you to feel free to ask any questions.  Please consult the center director or the child's teacher should any problems arise concerning your child - whether at home or at school.  We seek your active involvement as parents in the centers program.  We encourage you to attend Parents Meetings and Parent-Teacher Conferences.  We invite you to volunteer to accompany the children on field trips and to organize parties for holidays.  We want your contribution of ideas to enable us to have an even higher quality program.

Exposure Plan

All staff members are trained in ways to protect themselves according to OSHA and following universal precautions.


Children who are ill with a contagious disease may not attend the center.  If your child(ren) become ill while they are in attendance, we will notify the parent and if we are unable to reach that parent, we will systematically call everyone on the emergency data sheet.  The director will determine if a child is too ill to remain at the center.  Any child experiencing any of the following symptoms should be removed from the center:

1.)     a fever over 100 degrees F

2.)     contagious skin or eye infections

3.)     diarrhea three times in two hours

4.)     vomiting

5.)     lice or nits

If children are sent home with a fever, they must be free of the fever for at least 24 hours before returning.  Under no circumstances should a parent administer aspirin or aspirin substitute, then send a child to our centers, as this may result in febrile convulsions or the spreading of a contagious disease.

The center director may require that your physician send a note indicating that your child is free of any contagious disease, lice, or nits.

Playcare has adopted a No Nit policy for all centers, meaning that your child may not attend our centers if they have any eggs, dead bugs, or live bugs.


We will be glad to administer medicine prescribed by your child's physician.  The first dose of medication should be given at home to see if the child has any type of reaction. Non-prescription medications cannot be given unless accompanied by a note from a physician.  The medicine must be in its original container which clearly states the child's name, the prescribed dosage, the date and the doctor's name.  In order for us to give medication, it must be signed in daily on the Medication Register.  All medications will be kept out of the reach of children and will be refrigerated when required.


If a child is injured while attending the center, first aid will be administered.  If treatment by a doctor is needed, we will make every effort to contact the parent and/ or the physician you have chosen to treat your child.  In the event of an emergency, we will make sure your child receives the necessary emergency treatment until you are reached. The authorization for emergency treatment on the Enrollment Record must be signed when you enroll.

Incident/Accident reports must be signed by the parent or legal guardian and returned to the center immediately.

We are covered by accident insurance.  In the event of a minor injury, our Student Accident Insurance is the primary coverage.  A parent should complete our accident claim form and attach receipts to receive payment.  In cases involving more than minor injuries, the parent should file a claim with his carrier, and with our carrier.  While the parents coverage is primary, our Student Accident Insurance will pay any deductible or cover bills unpaid by the parents insurance company.

Reporting Child Abuse

State Law requires that Playcare, Inc, must report any suspected incidents of possible child abuse or neglect to the proper authorities.

Closing Due to Snow and Ice Storms

If Playcare, Inc. decides prior to opening hours not to open the facility, families will be notified by telephone, radio or television broadcast on KSWO, Channel 7.

If the facility must close during operating hours because of snow or storm, Playcare will notify families by telephone, radio or television broadcast on KSWO, Channel 7.

Parent Grievance Procedure

If you as a parent have a grievance or concern, we ask that you fill out the parent grievance form and give it to your director.  If your director does not help you to alleviate the problem within three days you should contact our executive director at the Playcare, Inc. main office.  The number is 355-0814.


Teachers will utilize redirection and other techniques recommended by early education professionals for the development level of the children involved.  For children with significant behavior problems, other techniques may be used if they are documented and approved by the child's pediatrician or other health care professional for the child's behavior management.

If these behavior management techniques are ineffective, "time out" or removal of a child from the environment may be used selectively for children over 18 months of age who are disturbing or at risk of harming themselves.  The period of "time out" will be just long enough to enable the child to regain control of himself or herself.  As a general rule this period will not exceed one minute per year of age.  Use of "time out" will be adapted to the developmental level and the usefulness of "time out" for the particular child.  During "time out" a teacher will visibly observe the child.

Behavior which continues after these measures, has a high degree of intensity, or causes injury to other people is a cause for concern and intervention.  A parent/conference to discuss the behavior is the next step.  Incident reports will be filled out and must be signed any time such behavior has occurred and will become part of the child's file.  If the conference does not make a noticeable impact on the child's behavior, and inappropriate behavior continues, a 3-day suspension will be implemented.  After which, the child's behavior will be monitored.


For the safety and well being of our center we reserve the right to disenroll families for the following reasons:

1.)     excessive biting

2.)     lack of parental cooperation with center policies and staff

3.)     3 or more lice, scabies, or impetigo occurrences

4.)     repeated disregard for closing times

5.)     chronic late payment, no payment, or returned checks

6.)     verbal or physical abuse of staff or children

7.)     persistent unacceptable behavior

8.)     any other reason deemed dangerous by our attorney