Frederick City Hall recovers from tech malfunctions - KSWO 7News | Breaking News, Weather and Sports

Frederick City Hall recovers from tech malfunctions

Frederick_A possible computer virus wormed its way through Frederick's City Hall this month and stopped workers from getting utility bills in the mail.  While the back up data also was problematic, they had not lost vital information they need.  City Manager Robert Johnston says he still is unsure how it all started.  "Technology - you're so dependent on it," he said.  "When you find out it let you down, it's quite a disappointment."

"It appears to be a combination of problems, but the bottom line is we could get into many of the programs, but we couldn't get them to function properly."  Because of the problem many residents did not get their utility bills since workers couldn't get them printed.  "For the most part we could look at the bill and tell them what was due us.  We just couldn't literally print a bill."

Many customers physically visited city hall to find out what they owed, and the city is giving residents some extra time to pay their bills because of the computer problems.  "We sent bills a week late so we extended the due date a week," he said.

Johnston says they are slowly but surely getting their system back up and running.  "We haven't fully recovered," he said.  "We haven't diagnosed how we got that state of affairs, but it was definitely a sober experience - and inconvenient experience."  He says that from now on, city hall will be investigating ways to avoid future software problems.  "It's about time to replace our computer server anyway," he said.  "We'll be looking at that and some other precautions.  The tape backup which we do daily, there was some malfunction there."

Johnston says that for a week Frederick had to go back to doing things the old-fashioned way - using paper.  Frederick City officials say they feel very lucky that they did not lose all of their data.  They say Tecumseh has the exact same software and had the exact same problem which resulted in that town losing everything.

  • Local NewsNewsMore>>

  • Facebook: We're better at policing nudity than hate speech

    Facebook: We're better at policing nudity than hate speech

    Tuesday, May 15 2018 10:17 AM EDT2018-05-15 14:17:56 GMT
    Monday, May 21 2018 5:03 AM EDT2018-05-21 09:03:29 GMT
    For hate speech, Facebook's human reviewers and computer algorithms identified just 38 percent of the violations. (Source: Pixabay)For hate speech, Facebook's human reviewers and computer algorithms identified just 38 percent of the violations. (Source: Pixabay)

    Facebook report reveals its screening system is better at detecting some forms of offensive content than others.

    Facebook report reveals its screening system is better at detecting some forms of offensive content than others.

  • NRA links school violence to Ritalin but experts deny link

    NRA links school violence to Ritalin but experts deny link

    Sunday, May 20 2018 6:51 PM EDT2018-05-20 22:51:57 GMT
    Monday, May 21 2018 5:02 AM EDT2018-05-21 09:02:43 GMT
    (Elizabeth Conley/Houston Chronicle via AP). Flags fly at half staff in front of the justice center at Santa Fe, Texas on Sunday, May 20, 2018. Congregations in this deeply religious community near Houston gathered Sunday for their first worship servic...(Elizabeth Conley/Houston Chronicle via AP). Flags fly at half staff in front of the justice center at Santa Fe, Texas on Sunday, May 20, 2018. Congregations in this deeply religious community near Houston gathered Sunday for their first worship servic...
    The National Rifle Association's incoming president is linking school shootings to using medications such as Ritalin.
    The National Rifle Association's incoming president is linking school shootings to using medications such as Ritalin.
  • Cyclists tried to scare cougar but it attacked, killing 1

    Cyclists tried to scare cougar but it attacked, killing 1

    Sunday, May 20 2018 1:31 AM EDT2018-05-20 05:31:13 GMT
    Monday, May 21 2018 5:02 AM EDT2018-05-21 09:02:41 GMT
    (Alan Berner /The Seattle Times via AP). Washington State Fish and Wildlife Police confer with an individual from the King County Medical Examiner's and a King County Sheriff's deputy on a remote gravel road above Snoqualmie, WA., following a fatal cou...(Alan Berner /The Seattle Times via AP). Washington State Fish and Wildlife Police confer with an individual from the King County Medical Examiner's and a King County Sheriff's deputy on a remote gravel road above Snoqualmie, WA., following a fatal cou...

    Authorities say the cougar believed responsible for the attack has been euthanized.

    Authorities say the cougar believed responsible for the attack has been euthanized.

Powered by Frankly